Towing and roadside assistance in New York, NY
24/7 dispatch across all five boroughs, with operators cleared for bridge, tunnel and parkway recoveries.
Service area
New York City, New York
Mobile dispatch only — no walk-in location.
Hours
24 hours, 7 days a week (New York time)
What a breakdown in New York actually looks like
Breaking down in New York City is a different problem than breaking down anywhere else in the country. You are rarely on a shoulder — you are in a travel lane on the BQE, in a tunnel with no stopping, or at a curb where a traffic agent is already writing you up. Our dispatchers work the five boroughs every day and route the closest operator who is legally cleared for the road you are actually stuck on.
Height is the constant constraint here. Parkways in Queens, Brooklyn and Westchester have stone-arch overpasses that bar commercial vehicles entirely, and Manhattan parking garages routinely cap out near 6'6". Tell dispatch where you are and we send equipment that fits — a low-clearance wheel-lift for garages, a flatbed only where a flatbed can legally go.
Roads and corridors we work most in New York City
I-278 (Brooklyn-Queens Expressway)
The triple-cantilever section near Brooklyn Heights has no usable shoulder; we stage recoveries at the nearest exit rather than working live lanes.
FDR Drive & Harlem River Drive
Height restrictions under the East River overpasses rule out most flatbeds — wheel-lift only on much of the FDR.
Cross Bronx Expressway (I-95)
The single heaviest-congestion segment we serve. Response windows here are quoted long on purpose.
Belt Parkway & Grand Central Parkway
Commercial vehicles are prohibited; recoveries require a parkway-permitted operator, which we verify before dispatch.
Hugh L. Carey and Queens-Midtown Tunnels
No stopping permitted — MTA Bridges and Tunnels tows you clear first, then we take the vehicle from the far side.
Local conditions that drive our New York call volume
Garage clearance
Manhattan and downtown Brooklyn garages average 6'2" to 6'8" of clearance with tight helical ramps. We dispatch a low-profile wheel-lift for in-garage extractions; a standard flatbed physically cannot get down the ramp.
Alternate side parking
A dead battery on a street-cleaning day turns into a ticket and then a marshal's tow. If your car is on the wrong side of the street, say so when you call — we prioritize those jobs ahead of off-street ones.
Winter salt and potholes
The freeze-thaw cycle on the Cross Bronx and the BQE shreds sidewalls every February and March. Flat-tire and bent-rim calls roughly double in late winter here compared to the summer baseline.
When we are busiest, and how long we take
Call volume peaks 6-10am and 4-8pm on weekdays along the BQE and Cross Bronx, and again after 1am on weekend nights in Manhattan and northern Brooklyn.
Typical arrival is 35-70 minutes. Manhattan below 59th Street and the Cross Bronx corridor sit at the long end of that range during peak hours — we quote honestly rather than promising 20 minutes we cannot hit.
Other metros we dispatch in
See all service areasThis page describes our New York City dispatch coverage. Road, weather and response-time details are drafted with AI assistance from public road and climate data, then reviewed by our dispatch team for this market. Response windows are estimates, not guarantees — the dispatcher on the phone will give you the current number.